TECHNICAL PAPERS

clients | ISO guide 25 | technical papers

Recent technical papers given by our staff are available on request:

1. Workplace Literacy: Making Your Quality System Work Better
Niagara Business Show, St. Catharines Chamber of Commerce, St. Catharines ON, October 1996

2. Integrating Quality, Health & Safety and Environmental Systems
ASM Heat Treating Conference, Cincinnati OH, March 1996

3. QS-9000: The Experience of US Based Auto Part Manufacturers
Birmingham (UK) Chamber of Commerce, May 1996

4. ISO 9004.2: How to Raise the Standard of Service Delivery
Interdepartmental Quality Network, Government of Canada, Ottawa ON - June 1996

5. Workforce Literacy Training and Quality Assurance Systems
Workplace Learning: The Strategic Advantage Univ. of Wisconsin, Milwaukee WI - April 1996

6. ISO 9000 and Health and Safety
Industrial Accident Prevention Association, Burlington ON - Sept 1995

7. Integrating Literacy and Numeracy Programs into an ISO 9000 Training Plan
Laubach Literacy Action, Biennial Conference, Little Rock AR, June 1995

Ask us about other papers from 1995 and earlier - particularly concerning the service sector!

John and Diane Young have co-authored a chapter "Workplace Literacy - The Road to Quality Improvement" in a book published in 1997 entitled "Workforce Education, The Changing Landscape". Textbook includes chapters written by some of the current Canadian experts in the field of workplace literacy.

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